FAQ-How to Order |

THANK YOU FOR YOUR INTEREST IN TRES RIOS SILVER. THE FOLLOWING ARE THE STEPS YOU WILL TAKE TO PLACE ANY AND ALL ORDERS

**** PLEASE TAKE THE TIME TO READ OUR ORDER PROCESS IT WILL ENSURE YOUR UNDERSTANDING AND A HAPPY END RESULT! FROM THE MOMENT YOU CHOOSE YOUR AWARD(s) – TO THE VERY DELIVERY OF YOUR BUCKLES OR ANY OF OUR BEAUTIFUL HANDMADE CUSTOM JEWELRY, KNIVES, ETC. – THE TRES RIOS TEAM WILL STRIVE FOR EXCELLENCE. THE TOTAL ORDER PROCESS FROM START TO FINISH WILL TAKE SOME WEEKS. SEVERAL DAYS TO A WEEK DESIGN TIME (DESIGN TIME INCLUDES; A DESIGNER RECEIVING AND DRAWING YOUR ORDER ALSO HOWEVER LONG IT TAKES FOR YOU THE CUSTOMER TO MAKE CHANGES UNTIL YOU REACH AN APPROVAL OF THE DESIGN. IT ALSO INCLUDES PAYMENT/ DEPOSIT OF THE DESIGN.)

**** PLEASE TAKE THE TIME TO READ OUR ORDER PROCESS BELOW.

1ST- PLEASE VIEW ALL OF OUR PRODUCTS AND WRITE DOWN ALL THE STYLES YOU ARE INTERESTED IN. WE SAY WRITE IT DOWN, BECAUSE HAVING OVER 200 PRODUCTS TO CHOOSE FROM, WE ARE SURE YOU ARE GOING TO LOVE MORE THAN JUST ONE.

SPONSORSHIP AND/OR DISCOUNT IS AVAILABLE AND WILL BE DECIDED BY THE DESIGNER/REP. IT IS USUALLY GIVEN TO LARGER ORDERS PLACED. PLEASE CALL OR EMAIL FOR MORE INFORMATION.

PLEASE NOTE: OUR BUCKLES ARE STANDARD TROPHY SIZE BUCKLES 3 1/2 X 4 1/2, AND WE DO OFFER A VARIETY OF OTHER SIZES. WE DO HAVE A BASIC COLLECTION WHICH HOUSES 3X4 SIZE BUCKLES.WE DO NOT CHARGE BY LETTERING OR SIZE OF BUCKLE AND WE ENCOURAGE WHEN EMAILING OR (FAXING) YOUR ORDER, TO WRITE IN ALL THAT YOU WISH TO SEE ON THE PRODUCT(s) SUCH AS.. LETTERING, MOTIF, BRAND, LOGO, COLOR OF STONES, ETC.. THE DESIGNER WILL LET YOU KNOW, IF SOMETHING WILL NOT FIT ON THE DESIGN…NO WORRIES THOUGH, THEY HAVE NOT RUN INTO THAT PROBLEM, THEY ARE OUTSIDE THE BOX THINKERS!! SO CREATIVE!!! PLEASE NOTE: WHEN SENDING BRAND OR LOGO FOR USE ON BUCKLES AND/OR PRODUCTS, PLEASE DO NOT SEND AN ACTUAL PHOTO/PICTURE. example: PICTURES OF YOUR LOGO OR BRAND ON A SHIRT/PIECE OF CLOTHING, SADDLE, SPUR, BUCKLE..ETC. A PICTURE PHOTO WILL NOT WORK WITH OUR SOFTWARE.

HAVING DIFFICULTY PICKING A STYLE? LET US KNOW WHAT YOUR BUDGET IS PER BUCKLE AND WE WILL HELP OR CHOOSE A DESIGN FOR YOU. WE ARE CUSTOM! WITH THAT BEING SAID, ALL PRODUCTS ON OUR WEBSITE ARE SAMPLES OF WHAT WE CAN DO. IF YOU LIKE THE STYLE OF ONE BUCKLE AND THE COLOR SCHEME OF ANOTHER, WE CAN DO IT. SEE A BUCKLE STYLE THAT HAS A ROPE EDGE AND YOU WANT BEADED EDGE? WE CAN DO IT. DO YOU WANT A BUCKLE WITH YOUR OWN PERSONAL TOUCH? WE CAN DO IT! WE ARE CUSTOM, AND WE STRIVE TO BRING A UNIQUENESS TO EACH AND EVERY ORDER.

PLEASE NOTE: YOU WILL USE THIS SAME PROCESS FOR ORDERING ANY OF OUR BEAUTIFUL HANDMADE CUSTOM PRODUCTS.

VERY IMPORTANT!!!! IN THE (CONTACT US) TAB YOU WILL FIND THE EMAIL AND/OR FAX INFORMATION IN WHERE TO SEND YOUR ORDER. PLEASE DO NOT EMAIL MORE THAN ONE DESIGNER, THAT WILL RESULT IN DUPLICATED ORDERS IN WHICH YOU WILL BE RESPONSIBLE. WHEN EMAILING (OR FAXING) YOUR ORDER IN TO US, PLEASE ALSO INCLUDE YOUR PHONE NUMBER, THE EVENT DATE WHICH IS.. (THE DATE IN WHICH THE AWARDS ARE NEEDED BY), YOUR BILL TO AND PHYSICAL SHIP TO ADDRESS (WE SHIP VIA UPS) AND (FED EX FOR INTERNATIONAL SHIPPING). THE USE OF PO BOX’S IS DISCOURAGED BECAUSE WE CAN NOT GUARANTEE A DELIVERY DATE NOR CAN WE TRACK YOUR ORDER, IF NECESSARY. ORDERS WILL NOT BE COMPLETED IF ALL THE INFORMATION REQUESTED IS NOT PROVIDED.

STEP 2- ONCE YOU HAVE VIEWED ALL THE PRODUCTS AND HAVE MADE YOUR SELECTION(s) OF WHAT YOU LIKE. SIMPLY STATE THE STYLE NUMBER (example: STYLE # TR101) ALONG WITH ALL INFO NEEDED TO BE ON THE BUCKLE(s) AND/OR PRODUCT(s). A DESIGNER WILL PROVIDE YOU WITH A BLACK AND WHITE PROOF/DESIGN.. ACCORDING TO THE INFORMATION YOU PROVIDE IN YOUR EMAIL (OR FAX). PLEASE STATE EVERYTHING YOU WANT TO SEE ON THE DESIGN(s). PLEASE DO NOT ASSUME WE WILL PLACE SUCH THINGS LIKE THE YEAR, MOTIF, ETC., ETC., ON THE DESIGN(s)… IF IT IS NOT IN YOUR EMAIL OR FAX THAT WE RECEIVE, IT WILL NOT BE ON THE DESIGN. YOU AND THE DESIGNER WILL EMAIL OR FAX UNTIL YOU ARE SATISFIED WITH YOUR FUTURE BUCKLE(s) AND/OR PRODUCT(s) DESIGN. YOU THE CUSTOMER WILL HAVE CHECKED THE FINAL PROOF/ DESIGN(s) FOR ANY ERRORS. (VERY IMPORTANT!!! PLEASE DO CHECK THE FINAL DESIGN THAT YOU APPROVE, ONCE THEY GO INTO PRODUCTION, THE ORDER CAN NOT BE CHANGED OR CANCELED.)

STEP 3-

OUR BOOKKEEPER WILL GENERATE A SALES ORDER TO YOUR EMAIL IN WHICH TO PAY FROM. ONCE PAID WE WILL PLACE BUCKLE(s) AND/OR ANY OF OUR OTHER CUSTOM HANDMADE PRODUCT(s) INTO PRODUCTION. IT WILL TAKE UP TO 5 WEEKS FOR YOU TO RECEIVE THE ORDER(s). WE DO ASK FOR DEPOSITS OF HALF DOWN FOR LARGE BUCKLE ORDERS.WHEN YOUR BUCKLES ARE READY TO SHIP TO YOU, ONE OF OUR SHIPPING PERSONAL WILL CALL YOU TO CONFIRM THE SHIP TO ADDRESS AND ALSO CONFIRM HOW THE PACKAGE IS TO SHIP...

BELOW ARE THE OPTIONS WE PROVIDE FOR DELIVERY:

OVERNIGHT ( YOU WILL RECEIVE PKG NEXT BUS. DAY) ; 2 DAY (YOU WILL RECEIVE PKG. IN 2 BUS. DAYS); 3 DAY (YOU WILL RECEIVE PKG IN 3 BUS. DAYS)…THESE ARE ALL GUARANTEED DELIVERY BY UPS (UNLESS UPS EXPERIENCES BAD WEATHER DELAYS, WHICH IS OUT OF OUR CONTROL AND UPS).

SENDING A PKG. GROUND IS A NO GUARANTEE DELIVERY DATE., MEANING IF YOU DON’T NEED YOUR PACKAGE WITHIN SEVERAL DAYS OR LESS OF THE DAY WE ARE SHIPPING TO YOU, THEN GROUND IS THE WAY TO SHIP.

WE APPRECIATE YOUR BUSINESS AND LOOK FORWARD TO MANY YEARS OF DESIGNING NEW AND EXCITING TROPHY AWARDS FOR YOU!!!